Store Policy

Delivery and Return

1. General Information

As Waow Wooden Design, we set customer satisfaction as our primary goal. The dog houses we offer for sale are handcrafted with quality materials.

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2. Remote Shopping

All purchases you make through our website are evaluated within the scope of remote sales. Our customers can shop consciously by examining the products and reading all the details.

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3. Order Cancellation
You have the right to cancel your order before the product is shipped. You must contact our customer service to notify your cancellation request within 24 hours. It is not possible to cancel orders that have been shipped.

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4. Return Process
You can return your products within 14 days from the date you received them. For the return process, the product must be unused, in its original packaging and with its labels. You can initiate your return request by notifying our customer service.

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5. Return Conditions

- The products to be returned must be received.
- The shipping fee during the return process belongs to the customer.
- When the return process is approved, your payment will be refunded within 14 business days.

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6. Shipping Process

Your orders will be prepared and shipped within 7 days. Shipping time may vary depending on your location. Your cargo tracking number will be sent to your e-mail address or Whatsapp communication line when your order is shipped.

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7. Contact

If you have any problems or questions, please contact us. Our customer service will be happy to help you.

1. Introduction

This Privacy and Security Agreement applies to the collection, use, storage and protection of personal data of Waow Wooden Design (www.waowwooden.com) users. This agreement has been created to protect the privacy of users.

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2. Personal Data Collected

Waow Wooden Design may collect the following personal data of users:

Name

Surname

E-mail address

Telephone number

Address information

Payment information (such as credit card information)

User account information
 

3. Purposes of Use of Personal Data

The personal data collected may be used for the following purposes:

Processing and delivering orders

Customer service support

Improving user experience

Marketing activities

Fulfilling legal obligations
 

4. Security of Personal Data

Waow Wooden Design takes all necessary technical and administrative measures to protect your personal data. Data is stored on secure servers to protect against unauthorized access. However, 100% security cannot be guaranteed in data transmission over the internet.

5. Sharing with Third Parties

Your personal data may only be shared with third parties in order to fulfill legal obligations or with user permission. This sharing is only carried out for a specific purpose and to the extent necessary.

6. User Rights

Users have the right to access their personal data and to request correction or deletion of this data. These rights apply within the framework of relevant laws.

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7. Children's Privacy

Waow Wooden Design does not knowingly collect personal data from individuals under the age of 18. If a parent or guardian becomes aware that personal data belonging to their child has been collected, they must immediately notify us of this information.

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8. Changes to the Agreement

This Privacy and Security Agreement may be updated by Waow Wooden Design at any time. Users should check this page regularly to be informed of any changes.

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9. Contact

If you have any questions about this agreement, you can contact us at [info@waowwooden.com]

Last Updated: [05.10.2024]

Waow Wooden Design offers its customers various payment methods. Users can choose one of the following payment options to complete their orders:

Payment by Credit Card
 

You can make secure payments in our store with Visa, MasterCard and other popular credit cards. Credit card information is protected within the framework of security protocols and is not shared with third parties. All transactions are encrypted using SSL (Secure Socket Layer) technology.
 

Offline Payment

Users can make offline payments within a certain period of time after completing their orders with the following methods:

Bank Transfer/EFT: You can transfer the order amount to the bank account we specify or via EFT. After completing your transfer transaction, you will need to wait for a confirmation e-mail for your transaction.
 

Payment Confirmation

All payments are required for the confirmation of your order, and we would like to state that we will not ship your products until your payment is received.
 

Security

The security of your payment information is extremely important to us. For this reason, all payment transactions are carried out in a secure environment and all necessary precautions are taken to protect your personal information.